I.M.P.A.C.T.

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RESIDENTIAL SERVICES

I.M.P.A.C.T provides safe and comfortable living experiences for adults with developmental,
behavioral, and physical disabilities as well as seniors looking for affordable housing options.

“I.M.P.A.C.T provides a variety of safe and affordable living experiences.”

John D., Capac, MI

PREVENTION EDUCATION SERVICES

I.M.P.A.C.T. promotes health and wellness through activities that inform and educate individuals
and families with the purpose of reducing an unhealthy lifestyle.

“I.M.P.A.C.T. provides research-based programs that promote health and wellness.”

COMMUNITY LIVING SUPPORTS

I.M.P.A.C.T. is dedicated to improve the lives of people we serve in the community through an array of
services including respite, community integration, supported housing and skill development activities.

“I.M.P.A.C.T. offers community-based services that improve the quality of life, further personal goals and encourages the independence of the people we serve.”

ANNOUNCEMENTS

Check out the latest news and announcements from I.M.P.A.C.T. here. Do you want to read about past announcements? Click below to visit our announcements page.

I.M.P.A.C.T. 2024 CARF Survey -
2024 – 1 Quality Improvement Committee Meeting Minutes -

PUPLIC NOTICE AND GUIDANCE

Transportation for Individuals with Disabilities; Reasonable
Modification of Service Policy

It is the policy of the I.M.P.A.C.T. to provide reasonable modification/accommodation of service for disabled passengers upon request. Requests for reasonable modification are not required in advance, however, whenever feasible, requests for modifications should be made in advance by calling the ADA Coordinator at 810-985-5437 X160. The request from the individual with a disability should be as specific as possible and include information on why the requested modification is needed in order to allow the individual to use the transportation provider’s services.

I.M.P.A.C.T. will continue to provide curb-to-curb service as part of everyday operations. I.M.P.A.C.T. will also provide origin-to-destination assistance to those disabled passengers who request aide beyond the curb in order to access the service unless such support would result in in a fundamental alteration of service or direct threat to the health and safety of others

Complaints relating to denial of reasonable modification/accommodation of service should follow I.M.P.A.C.T.’s existing ADA complaint procedures that are available online at www.impactph.org or by request from:

ADA Coordinator
1001 Military Street,
Port Huron, MI. 48060
Phone: 810-985-5437 X160

PUBLIC RIGHTS NOTIFICATION

Notifying the public of rights under title VI
transportation services.

I.M.P.A.C.T. operates its program and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with I.M.P.A.C.T.

For more information on Blue Water Area Transportation civil rights program, and the procedures to file a complaint, contact I.M.PA.C.T. , Attention: Program Director, 1001 Military Street, Port Huron, MI 48060.

A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590

If more information is needed in another language, contact I.M.PA.C.T. , Attention: Program Director, 1001 Military Street, Port Huron, MI 48060.