CARF Survey Coming Soon
“We invited the surveyors to evaluate how well we meet international standards for quality. The survey will tell us what we are doing well and ways we might improve. As a result of this survey, we may earn or continue accreditation.”
with a goal of enriching quality of life and enhancing personal growth.
“I.M.P.A.C.T. provides confidential mental health and substance use disorder treatment services for individuals and families.”
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behavioral, and physical disabilities as well as seniors looking for affordable housing options.
“I.M.P.A.C.T provides a variety of safe and affordable living experiences.”
John D., Capac, MI
and families with the purpose of reducing an unhealthy lifestyle.
“I.M.P.A.C.T. provides research-based programs that promote health and wellness.”
services including respite, community integration, supported housing and skill development activities.
“I.M.P.A.C.T. offers community-based services that improve the quality of life, further personal goals and encourages the independence of the people we serve.”
PUBLIC RIGHTS NOTIFICATION
I.M.P.A.C.T. operates its program and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with I.M.P.A.C.T.
For more information on Blue Water Area Transportation civil rights program, and the procedures to file a complaint, contact I.M.PA.C.T. , Attention: Associate Director, 1001 Military Street, Port Huron, MI 48060.
A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590
If more information is needed in another language, contact I.M.PA.C.T. , Attention: Associate Director, 1001 Military Street, Port Huron, MI 48060.
PUPLIC NOTICE AND GUIDANCE
Modification of Service Policy
It is the policy of the I.M.P.A.C.T. to provide reasonable modification/accommodation of service for disabled passengers upon request. Requests for reasonable modification are not required in advance, however, whenever feasible, requests for modifications should be made in advance by calling the ADA Coordinator at 810-985-5437 X160. The request from the individual with a disability should be as specific as possible and include information on why the requested modification is needed in order to allow the individual to use the transportation provider’s services.
I.M.P.A.C.T. will continue to provide curb-to-curb service as part of everyday operations. I.M.P.A.C.T. will also provide origin-to-destination assistance to those disabled passengers who request aide beyond the curb in order to access the service unless such support would result in in a fundamental alteration of service or direct threat to the health and safety of others
Complaints relating to denial of reasonable modification/accommodation of service should follow I.M.P.A.C.T.’s existing ADA complaint procedures that are available online at www.impactph.org or by request from:
1001 Military Street,
Port Huron, MI. 48060
Phone: 810-985-5437 X160
Check out the latest news and announcements from Impact here. Do you want to read about past announcements? Click below to visit our announcements page.